Experienced agent skilled in customer service, sales, and technical support with a background in training and supervision, committed to delivering quality service.
Provided support and resolved queries for customers, ensuring satisfaction.
Engaged customers to promote products/services, contributing to sales targets.
Supervised and trained team members to improve performance and team cohesion.
Handled technical issues for clients, providing troubleshooting assistance.
Analyzed situations to determine the best course of action in customer interactions.
Teleperformance
Customer Service, Retention, Sales, Tech Support
Concentrix
Sales, Retention, Trainer (Sales & Customer Service)
World Connection
Tech Support
HIGH SCHOOL
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