This is my profileContact via CazVidGuillermo
Customer Service and Sales Professional with 8 years in B2C & B2B Industries
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Competencies
Proficient in delivering exceptional customer experiences and resolving complex issues.
Skilled in developing and executing effective sales strategies for diverse markets.
Experienced in leading teams to achieve performance targets and foster collaboration.
Adept at providing technical assistance and training to enhance service delivery.
Competent in managing B2B sales processes and building long-term client relationships.
Education
Languages
Summary
Dynamic professional with extensive experience in customer service, sales, and team leadership across various industries. Proven track record in enhancing customer satisfaction and driving sales growth.
Key Achievements
- Successfully led a team of 17 representatives in providing technical support, enhancing team efficiency.
- Increased contract renewals by 30% during tenure as a Renewals Agent through effective customer engagement.
- Streamlined operations for AT&T Business Mobility Care, improving service delivery and customer satisfaction.
- Achieved top sales performance while matching homeowners with contractors, driving significant revenue growth.
- Developed strong client relationships as a Business Developer, resulting in a 40% increase in lead conversions.
Experience
Customer Service Representative
Benefits and Claims customer service
Renewals Agent
Customer service. Sales. Retention. Renewing contracts or policies
Technical Support Agent
Technical support. Team Leader. Escalations. Leading a team of seventeen representatives. Back up trainer
Sales Representative
Matching Homeowners with local contractors. Providing estimates. Operations Manager for AT&T Business Mobility Care
Business Developer
B2C & B2B sales. Lead verification. Outbound and Inbound sales