This is my profileContact via CazVidGuillermo
Customer Service Specialist with 5+ years in financial, tech, and retail support
Contact
Competencies
Delivered support via calls, chats, and emails to diverse clients, resolving issues and maintaining high satisfaction levels.
Fluent in English, French, and Spanish, facilitating effective multilingual customer interactions.
Monitored calls and provided feedback for agent performance, participate in calibration sessions, and trained new staff.
Handled technical issues related to payment systems, account access, and device support across multiple roles.
Proficient in MS Office Suite, Adobe tools, PE Design, and supported CRM and customer service platforms.
Education
Languages
Summary
Customer support professional with over 5 years supporting clients in finance, tech, and retail. Skilled in multilingual communication (English, French, Spanish), troubleshooting, and quality assurance. Proven ability to improve customer experience, train new agents, and handle complex issues...
Key Achievements
- Handled complex issues for diverse clients including payments, account concerns, and technical troubleshooting at DoorDash.
- Provided multilingual customer support across various industries, improving communication flow and customer experience.
- Trained and mentored new agents, ensuring quality standards and compliance through calibration and performance reviews.
Experience
Merchant Support Agent
Handle inbound calls, chats, and emails from merchants, customers, and Dashers worldwide., Resolve sensitive and complex issues, including payment inquiries, account concerns, delivery problems, and technical troubleshooting., Maintain high quality standards, ensuring customer satisfaction and...
Bilingual Agent
Answered incoming calls for a diverse answering service clientele, accepting and communicating messages accurately for clients from different fields, including law firms, medical after-hours admissions, plumbing, HVAC services, hospice services, and general technical support.
Bilingual Agent
Providing support for vehicle financial contracts, such as payment & transaction history clarification, payment processing, insurance claims, and title regulations.
Floor Support/Support Coach
Provide floor support regarding the product for agents in training and nesting phases., Monitor calls to manage quality according to the specified parameters., Provide performance feedback to telephone operators., Verify call processes in accordance with customer needs., Analyze and consolidate...
Bilingual Agent and Trainer
Provide service to Customers with a positive attitude, demonstrating empathy with each customer, as well as finding options and alternatives to provide the best resolution., Train new employees on the operation of the system and product., Submit tickets and performance reports as requested by the...
Trilingual Agent
Provide service to Tupperware Customers and Consultants with a positive attitude, demonstrating empathy with each customer, and finding options and alternatives to provide the best resolution.
Bilingual Agent
Providing support for vehicle financial contracts, such as payment & transaction history clarification, payment processing, insurance claims, and title regulations.