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Guillermo
Virtual assistant with 15+ years in BPO and account management
Video resume
Virtual assistan
I have been working in the BPO industry for 15 years, holding different positions as a customer care representative, QA, QA manager, Continuous improvement manager, helping the accounts in many areas with the skill set that I have learn with the time.
Contact
Bogotá, Bogotá D.C., Colombia
Available on CazVid
Competencies
Customer ServiceExpert
Provided high-quality customer support and account management in a BPO setting.
Quality AssuranceAdvanced
Ensured quality standards and continuous improvement in service delivery.
Team ManagementAdvanced
Led and coordinated teams across multiple client accounts to meet performance goals.
CRM ToolsIntermediate
Experienced in using React CRM and other tools to manage customer relationships and track performance.
Summary
Experienced BPO professional with over 15 years in customer care, QA, and team management, specializing in multi-account oversight and CRM systems.
Key Achievements
- Managed multiple accounts simultaneously in the BPO industry for over 15 years.
- Held roles including customer care, QA, QA manager, and Continuous Improvement Manager.
- Gained extensive experience with CRM systems and team management in a client-facing environment.
Skills
Customer ServiceQuality AssuranceTeam ManagementCRM Tools
Published on CazVid - Jul 3, 2025