Grendy - Technical Support Specialist at Alorica Samsung Appliances Program

Expertise in diagnosing and resolving appliance issues, ensuring customer satisfaction.

Proven ability to assist customers effectively, providing clear guidance and support.

Experience in organizing and analyzing data for research and operational improvements.

Strong verbal and written communication skills for technical and customer interactions.

I provide first-level technical support for Samsung appliances by helping customers troubleshoot common issues, answering product questions, and guiding them through basic solutions. If the problem cannot be resolved remotely, I document the case and escalate it or schedule service with a technician.

Provided customer support for an insurance campaign.. Assisted customers in understanding insurance coverage, resolving issues, and guiding them through the enrollment process.

Responsible for pool safety, monitoring guests, and responding to emergency situations.

Scheduled appointments for elderly clients and provided customer assistance by phone.

Handled data entry tasks, customer service, technical support, and basic equipment maintenance.. Assisted with data analysis projects by compiling and organizing information for ongoing research initiatives, contributing to streamlined reporting processes within the team.

Assisted with database updates, documentation, and customer service support.