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Donor Care Officer at South African National Blood Services
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Competencies
Extensive experience in monitoring and supporting patient care in a clinical environment.
Proven ability to work effectively within teams to achieve operational goals.
Knowledgeable in blood collection techniques and donor management best practices.
Experience assisting medical professionals during various procedures and patient assessments.
Education
Languages
Summary
Gratitude is a committed Donor Care Officer with a strong background in nursing and patient support, dedicated to improving healthcare delivery.
Key Achievements
- Successfully met blood collection targets through effective team coordination and logistics management.
- Streamlined the setup process for blood drives, significantly improving efficiency.
- Assisted in training new staff on blood collection procedures and donor care.
Experience
Donor Care Officer
Collects whole blood and/or apheresis units to meet assigned target.. Assists team packing and off-loading the vehicle at the venue efficiently and effectively.. Assists with setting up the blood drive in time for the arrival of donors.. Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.. Assists with identification and registration of donors according to relevant guideline, and check the donor form for completeness.. Assists with recruitment and booking of whole blood and specialized donors to ensure team meet target.. Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.. Document results of all basic physical checks on relevant record sheets/Donor Questionnaires.. Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.. Conducts confidential assessment (risk behavior interview) with potential donors.. Educate donors on high-risk behavior.. Prepares blood pack with the scale to ensure that correct volume of blood is collected.. Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.. Care for donor during donation including providing refreshments and education.. Initiate treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.. Complete all documentation post-donation and any additional reports/information as required.. Provide post-donation care and advice.
Professional Nurse
Assisted in patient care. Monitoring patients’ vital signs. Assisting doctors and senior nurses. Observed and supported medical procedures. Administering medication as prescribed. Maintaining patient records. Conducted basic nursing assessments. Providing emotional support to patients and families. Ensuring hygiene, patient safety and infection control standards