Grace - Outreach Coordinator

Works in collaboration with other leadership members to support and optimize regional team of 11 people. Tackles call volumes ranging daily from 60-100 for a region containing 6 facilities across 3 states. Evaluates and investigates insurance policies for potential red flags by generating Explanation of Benefits and quoting financial responsibility to potential clients. Conducts initial phone assessments, arranges transportation, and manages scheduling for potential clients based on bed availability and level of care criteria. Displays empathy while on calls to and identify barriers with potential clients to encourage commitment to treatment, such as length of stay, financial concerns, and care coordination. Utilizes Salesforce CRM software, Microsoft products, and different insurance specific portals

Managed responsibilities of facilitating and distributing weekly tip pools, scheduling, corrective instruction and policy enforcement of staff work habits, and weekly bank runs. Engaged in constant direct communication with company owners and collaboration on new ideas, which led to the business forming a strong identity and achieving first ever $5000 sales days. Perfected expected hard skills of service industry: i.e. mastery of Clover POS system, memorization and consistent execution of menu

Served a diverse community of patrons by offering technological support, addressing account problems, and offering insight and recommendations on library materials. Operated at least once monthly as person-in-charge when management was absent, accepting responsibility of point person if a serious situation occurs. Balanced supporting needs and enforcing policy with unhoused population of over 30 people who utilized the resources provided. Utilized knowledge of Microsoft Products, RFID, Adobe, and OCLC Wise