This is my profileContact via CazVidGonzalo
Customer Service & Sales Specialist with diverse experience in call centers and insurance
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries and support at multiple call centers, ensuring satisfaction.
Sales & RetentionIntermediate
Engaged in sales, retention, and acquisition tasks across different roles to meet organizational goals.
Communication SkillsIntermediate
Maintained effective verbal and written communication in answering services and front desk positions.
Administrative SupportBeginner
Provided front desk and operational support in insurance and call center settings.
Education
Gary Jop Corps
Completed 2003
GSH
Completed 2001
Boanerges Aragon Noli
Completed 1997
Summary
Experienced in customer interaction, sales, and administrative roles across call centers and insurance environments.
Key Achievements
- Progressed through roles involving sales, customer retention, and acquisition
- Gained experience in answering services and front desk operations
- Developed communication and interpersonal skills across multiple call center roles
Experience
Sales Agent
Stream Global
2011 - 2013
Appt Setter
Tacnicsa
2014 - 2015
Answering Service Agent
Managua Call Center
2015 - 2016
Sales, Retention and Acquisition
One Link
2016 - 2018
Answering Service Agent
Managua Call Center
2018 - 2020
Front Desk
First Choice Insurance
2020 - 2025
Skills
Customer ServiceSales & RetentionCommunication SkillsAdministrative Support
Published on CazVid - Jul 3, 2025