Versatile professional with experience in content creation, social media management, customer service, and administrative support. Skilled in engaging diverse audiences and managing multiple tasks across various industries, including non-profits, healthcare, and hospitality.
Produced posts, videos, and designs to promote the mission and activities of the Ser Feliz Foundation.
Engaged with customers and patients in various settings, including cafés, clinics, and call centers, ensuring quality service.
Handled scheduling, appointment management, and administrative tasks across dental, physiotherapy, and collections departments.
Fluent in Spanish and English, utilized in teaching, customer service, and content creation roles.
Dental Office
Provided essential support to dentists and orthodontists in both clinical and administrative tasks., Skilled in preparing instruments, assisting during procedures, preparing patients, scheduling future appointments.
Kindergarten
Interacted with and educated children in an English-language environment., Fostering linguistic development through interactive and creative activities., Created a dynamic learning atmosphere by integrating play-based strategies.
Physiotherapy Clinic
Managed appointments and coordinated schedules for a physiotherapist., Handled administrative tasks related to patient appointments.
Call Center
Drove sales initiatives and customer engagement in a high-volume call center environment., Implemented effective communication strategies to promote products and services.
Bachelor's Degree
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Proficient in Adobe Illustrator, Photoshop, InDesign, Premiere, and SPSS for content development and data analysis.
Café Astoria
Participated in proactive customer service by roaming the airport, offering food and beverage sales directly to customers., Acted as a mobile service provider, delivering a unique dining experience to customers.
ARMPSA
Communicate with patients to obtain insurance information and bill the account to the insurance., Follow up with the insurance company, requesting payment status, reasons for denial, and payment details.
Ser Feliz Foundation
Responsible for creating diverse content, including posts, videos, and designs to promote the foundation's mission., Managed the foundation's social media presence, including planning, creating, and scheduling content.
