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Glory
Customer Service & Sales Specialist with 3+ years in remote support
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Competencies
Utilized verbal and written communication to effectively address customer inquiries and sales opportunities.
Provided timely, empathetic support to customers across diverse platforms, ensuring customer satisfaction.
Maintained high accuracy in managing customer information and resolving issues efficiently.
Managed multiple communication channels and customer interactions simultaneously in a remote setting.
Applied emotional intelligence and persuasive skills to foster positive customer relationships.
Summary
Experienced remote customer service and sales agent with over three years of supporting customers through calls, emails, and chats, known for excellent communication, empathy, and organizational skills.
Key Achievements
- Gained over three years of experience handling inbound calls, emails, and live chats in customer service and sales roles.
- Developed strong communication, empathy, and attentiveness skills, improving customer interactions remotely.
- Handled technical and non-technical customer issues across multiple communication channels, including social media.