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Customer Service & Management Professional with Diverse Industry Experience
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Competencies
Provided support and assistance to customers, ensuring satisfaction through direct communication and problem solving.
Managed restaurant operations, team leadership, and project management, including communication workflows.
Led medical conversations as a bilingual interpreter, facilitating communication between English and Spanish speakers.
Proficient in Microsoft Office Suite, handled scheduling, correspondence, and administrative tasks for executives.
Familiar with import/export procedures, supporting logistics and movement of goods.
Education
Languages
Summary
Experienced customer service and management professional with a background in community outreach, multilingual interpretation, and administrative support across diverse industries.
Key Achievements
- Managed customer support operations for a virtual banking service at Teleperformance.
- Led community outreach initiatives delivering cookies to street kids and homeless at San Salvador Town Hall.
- Held leadership and coordination roles in marketing, management, and multilingual medical interpretation.
Experience
Customer services representative
Customer service and support for a US company based, virtual Bank.
Owner and manager
Team leader
Cookies delivery, to street kids and homeless
Legal representative and coordinator
General assistance to management department.
Medical interpreter
Lead conversation thru people of both languages English and Spanish, mostly on medical calls and some on customer services.
Virtual Assistant
Main task accountability, customer follow up, project follow up, CEO calendar and meetings, communication management.