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Customer Service & Sales Lead with 10+ years in Retail & Bridal Industry
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Competencies
Provided multi-channel support including phone, email, and chat, ensuring high-quality client interactions in bilingual English/Spanish.
Led and coordinated sales teams, managed appointments, and supported sales performance through follow-ups and relationship management.
Maintained and updated CRM systems with client interactions, appointments, and sales progress to support operational efficiency.
Supervised daily business operations, customer workflows, and team activities across multiple roles and organizations.
Utilized Word, Excel, and Outlook for documentation, scheduling, reporting, and communication tasks.
Education
Languages
Summary
Dedicated professional with over 10 years of experience in customer service, sales leadership, and operations management across retail and bridal sectors. Skilled in team coordination, CRM management, and delivering personalized client experiences in bilingual environments.
Key Achievements
- Led daily customer service operations and managed sales teams at MIANOVIAS, enhancing client experience and team efficiency.
- Successfully oversaw operations, customer communications, and team coordination as Owner & Operations Manager at GASPICHOS.
- Delivered personalized bridal consultations and managed showroom operations at Wedding Room, ensuring optimal customer engagement.
Experience
Customer Service Lead & Bridal Stylist
Lead day-to-day customer service operations, ensuring a high-quality client experience from initial inquiry to post-sale follow-up, Manage and coordinate the sales team, assigning appointments and overseeing daily schedules, Serve as primary point of contact for client inquiries, concerns, and...
Owner & Operations Manager
Oversaw daily operations, customer service, scheduling, and internal workflows, Managed customer communications, appointments, and issue resolution, Tracked sales activity, maintained records, and supported reporting using digital tools, Led and coordinated a small team to ensure service...
Manager & Bridal Consultant
Managed showroom operations, team coordination, and daily scheduling, Delivered personalized customer service and consultations, Handled appointment organization, client follow-ups, and record management