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Girish
Management Trainee TL
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Competencies
Demonstrated experience with Communication Skills.
Demonstrated experience with Leadership.
Demonstrated experience with Team Leadership.
Demonstrated experience with Team Management.
Demonstrated experience with People Management.
Education
Languages
Summary
Management Trainee TL open to new opportunities
Experience
Team Leader
Holding a position of Team Manager labelled as Management Trainee for more than 4 years for a team engaged to validate and approve Personal Loan applications on behalf of Australian Financial Institution.. Responsible for support on process queries, auditing of approved applications by team, training of new hires, reporting daily progress hourly, daily and in client meetings.. Hold regular team meetings, address queries related to salary, incentives, attendance and reimbursement, help team to stay updated with client and Company policies.. Job profile includes internal and external growth plans for individual and as a team, along with other regular responsibilities of a Team Leader.
Senior Executive
Provide on-call support to customers using IVRs or looking for availing services.. Provide end to end support to such customers, design IVR layout, creating nodes, adding voices notes and delivering to customers as per their business requirements.
CALL VERIFIER
Promoted as Call Verified in 6 months of joining with a UK lead generation LOB.. Download financial data from bank, reconciliation of accounts and create reports, help to prepare data to file annual taxes.
Lead, CRM Operations
Delivered on-call technical support for a leading US financial-software product, resolving issues involving financial transactions, bank-data downloads, and account reconciliation.. Supported customers with tax-report preparation issues within the software, maintaining first-contact resolution standards.