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Gina
Customer Service with 11 years of experience in client support
Video resume
Customer Service
In this 11 years of experience that I have, I can Tell that I completely know what this job Is about, the skills that you Will need yo develop the job successfully.nI have the empathy, willigness to assist,nAtentive listening, problem resolution, specialize guidence to elderly people step by step, tech support skills besides translating documents to/from English to Spanish and interpreting medical and emergency situations.nI have the opportunity to be parte of different companies.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered support via calls, emails, and chat, ensuring customer satisfaction and issue resolution.
Language TranslationAdvanced
Interpreted and translated documents and conversations between English and Spanish, including medical and emergency contexts.
Empathy and Active ListeningExpert
Utilized empathetic communication skills to assist clients effectively and understand their needs.
Technical SupportIntermediate
Provided technical assistance and guidance, especially for elderly clients, step-by-step troubleshooting.
Summary
Experienced in customer service, translation, technical support, and client assistance across various industries, with a focus on bilingual communication.
Key Achievements
- Provided empathetic assistance and attentive listening to diverse customer needs.
- Translated and interpreted documents and medical/emergency situations between English and Spanish.
- Gained comprehensive experience in inbound/outbound calls, emails, chat, and tech support across different companies.
Skills
Customer ServiceLanguage TranslationEmpathy and Active ListeningTechnical Support
Published on CazVid - Jul 3, 2025