Gilles - Customer Service with 8 years of experience in support and supervision

Managed customer service operations, handled major incidents, and trained team leaders.

Provided technical support to customers via email and inbound calls, assisting in troubleshooting and issue resolution.

Hired, trained, and supervised customer service agents and team leaders, fostering improved performance.

Partnered with hiring managers, screened resumes, and conducted interviews to build a strong workforce.

Analyzed customer satisfaction data, compiled reports, and identified areas for improvement.

Managed customer services’ information in the data processing system., Maintain professionalism toward customers., Provide basic technical support to customers via email and inbound calls.

Planning activities and resources, and preparing budgets, Promoting, organizing and motivating a project team, Monitoring progress and keeping clients and upper management informed, Analyzing and managing project risk, Sharing their vision, goals, ideas, and issues with clients and team members,...

Providing assistance to front line agents in terms of processes, ticket handling and policy guidelines., Investigating and reporting any discrepancy/bug in the system., Assisting with supervisor call., Making sure the workflow stays steady.

Partnering with hiring managers to determine staffing needs., Screening resumes., Performing in-person and phone interviews with candidates., Helping in leading the staffing efforts of the company and building a strong workforce that adds to the company’s bottom line., Administering appropriate...

Investigate customer's problems and find solutions., Communicate with customers via phone, email, or letter., Hire, train, and terminate customer service agents., Provide scripts to read during phone calls., Handle major incidents that cannot be resolved by agents., Ask customers to...

Managed customer services’ information in the data processing system., Maintain professionalism toward customers., Provide basic technical support to customers.

Generate leads for US online colleges

Evaluate and grade students' class work, laboratory performance, assignments, and papers., Compile, administer, and grade examinations., Maintain student attendance records, grades, and other required records., Advise students on academic and vocational curricula, and on career issues.,...

Manage customer services’ information in the data processing system., Maintain professionalism toward customers., Prepare & process daily accounting reports., Participate in hiring of personnel., Supervise the daily routine., Negotiate contracts with buyers with cost savings of 25% under...

Created lesson plans., Grade papers and reports., Listen to student presentations., Maintain classroom discipline., Prepare report cards., Examine and report student learning and progress through regular assessments., Maintain student attendance records and other data.