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Gilberto
Bilingual Customer Support & AI Model Evaluator with 5+ years of teaching and IT experience
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Competencies
Provided bilingual support to drivers at DoorDash and technical support at Compucom, focusing on issue resolution and client satisfaction.
Evaluated and trained AI models, utilizing tools like Google Gemini and Chat GPT across various domains including mathematics and language.
Taught English and Math to students in different regions, creating educational content with AI assistance.
Fluent in Spanish and English, used in interpretative and educational contexts with US clients and students across Latin America.
Applied basic Python and SQL skills in evaluating AI models and data handling.
Education
Languages
Summary
Experienced bilingual professional skilled in AI model evaluation, teaching English and Math, and providing customer and technical support. Adept at content creation, project coordination, and leveraging AI tools for educational and professional purposes.
Key Achievements
- Evaluated and trained AI models across various tasks, improving model robustness.
- Taught English and Math to diverse student groups, integrating AI tools for content creation.
- Coordinated scientific trips and managed multiple freelance projects in AI, design, and language education.
Experience
Agente de atención a conductores bilingüe
Trabajando como agente de atención a conductores bilingüe en DoorDash, primero en el área de general luego en el área de DashLink
Freelance
Trabajando como freelance en proyectos y tareas para evaluar modelos de inteligencia artificial
Profesor
Impartiendo clases a estudiantes de algunas empresas en diferentes estados de la república, creando contenido para las clases usando IA.
Evaluador freelance
Evaluando modelos de inteligencia artificial en el área de Matemáticas a nivel medio superior en la plataforma de Outlier, después en otras áreas o disciplinas
Intérprete
Trabajando como interprete de inglés a español y viceversa, atendiendo a clientes de Estados Unidos
Profesor de inglés
Impartiendo clases a alumnos del estado de Morelos y de Puebla
Profesor de inglés
Impartiendo clases principalmente a jóvenes adultos de diferentes países de Latinoamérica y de Estados Unidos, de manera virtual.