Dedicated Customer Service Representative with experience supporting clients across banking, retail, and laboratory environments. Skilled in bilingual communication and account management.
Responded to customer needs, resolved account issues, and provided product information.
Interpreted and translated between English and Spanish for customer support and coaching.
Reviewed and made changes to customer accounts and managed multiple service requests accurately.
Utilized computer skills to manage customer data, place orders, and support online account management.
Effectively listened, responded, and conveyed information to diverse customer groups.
ICS
Listen and respond to customers’ needs and concerns, Review or make changes to customer accounts, Provide information about products and services, Place online orders for guests
24/7.ai
Retail Bank account, Solving online members accounts, General customer service, Interpretation Spanish-English
Private Peten school
Coaching students for English class, Personal marketing for a shoes import shop
Panamericom
Laboratory account, General customer service, Listen and respond to customers’ needs and concerns, Review or make changes to customer accounts, English-Spanish account
High School Diploma
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