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Tourist Guide with 5+ years of experience in cultural and customer service roles
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Competencies
Utilized in guiding tours, customer interactions, and providing feedback to improve service quality.
Applied in delivering historical and cultural insights during tours, enhancing visitor experiences.
Provided effective client support, addressed inquiries, and maintained customer satisfaction.
Assessed call quality and delivered feedback to uphold service standards and agent performance.
Education
Languages
Summary
Experienced in providing engaging cultural tours and delivering high-standard customer service and quality evaluation.
Key Achievements
- Led engaging cultural and historical tours for international visitors at Quinta de San Pedro Alejandrino.
- Maintained high customer satisfaction by addressing inquiries and resolving issues effectively as a Customer Service Agent.
- Assessed call quality and provided actionable feedback to improve agent performance and service standards.
Experience
Tourist Guide
Led engaging tours for international visitors, providing historical and cultural insights., Strong communication skills and expertise in Colombian heritage, ensuring exceptional visitor experiences.
Customer Service Agent
Customer service agent for Allstate, leveraging strong communication and empathy skills to address client inquiries, explain policies clearly, and resolve issues effectively., Excelled at maintaining customer satisfaction and handling challenging interactions with patience and professionalism.
Quality Evaluator
Accomplished Quality Evaluator with expertise in assessing calls to uphold exceptional service standards and agent performance., Proven ability to deliver actionable feedback, foster agent growth, and drive continuous improvement, resulting in enhanced customer satisfaction and operational...