Dedicated customer support professional with over 5 years of experience in technical troubleshooting, client communication, and contract management. Skilled in resolving complex platform issues, managing multiple inquiries, and maintaining high customer satisfaction standards.
Delivered technical and customer service support via chat, voice, and email, resolving complex queries efficiently.
Identified and resolved technical platform issues, improving user experience and operational workflows.
Effectively communicated technical solutions and liaised with clients and third-party vendors to ensure clarity and satisfaction.
Reviewed, validated, and ensured the accuracy of service agreements and renewals, supporting business operations.
Teleperformance
Provided comprehensive technical assistance and event management support via chat and voice channels., Resolved complex platform issues regarding ticketing, promotion tools, and organizer dashboards., Consistently met or exceeded KPIs for first-response time and customer satisfaction (CSAT) while...
Fusion BPO Services
Served as a technical and operational liaison between AT&T and its third-party solution providers, with a focus on business contract renewals., Ensured that contract renewals were executed accurately, efficiently, and in alignment with the client’s needs and AT&T’s service...
High School Diploma
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