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Customer Support Specialist with 6+ years in hospitality and logistics
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Competencies
Provided technical and service support, resolved customer issues, and managed escalations in call centers and hospitality settings.
Coordinated shipments and carriers, optimized processes, and tracked deliveries to ensure timely deliveries and compliance.
Handled billing adjustments, prepared shipping documents, and managed financial transactions including payroll and expense reconciliation.
Organized group bookings, managed finances, and ensured seamless travel experiences for large groups.
Utilized Opera and booking websites for reservations, and CRM systems for customer management and support.
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Summary
Versatile professional with over 6 years of experience in customer service, logistics, billing, and event coordination. Skilled in problem-solving, multi-tasking, and delivering excellent service across hospitality and logistics industries.
Key Achievements
- Gained experience in event and group travel coordination, managing large groups efficiently.
- Handled complex logistics and billing challenges, ensuring regulatory compliance and process optimization.
- Demonstrated strong customer service skills across multiple industries, resolving diverse issues effectively.
Experience
Wireless Customer Support Agent
Provided technical support and resolved customer issues related to billing and services., Facilitated sales and service adjustments to enhance customer satisfaction., Worked with specific metrics, including call duration, collection goals, and attendance.
Credit Cards Service Agent
Handled incoming calls, resolving customer issues and making billing adjustments., Managed escalated calls and made decisions on credit limit extensions., Supported sales initiatives to enhance customer engagement.
Groups Coordinator for Royal Caribbean
Gained valuable experience in event coordination and vacation planning for groups., Developed accounting skills while managing group bookings and finances., Enhanced customer service abilities by ensuring a seamless travel experience for clients., Strong availability on manage and coordinate a...
Logistics Coordinator and Billing Specialist
Coordinated shipments, including carrier selection, rate negotiation, and delivery tracking., Prepared shipping documents, tracked orders, and ensured regulatory compliance., Resolved logistical challenges, such as delays and discrepancies., Analyzed logistics data to identify improvements,...
Front Desk Receptionist
Handle the check-in and check-out process efficiently using Opera System., Handle guest payments, deposits, and billing inquiries accurately., Handle complaints or issues directly, internal and directly with guests., Domain of Booking Websites such as; Maxiroom, Expedia, Booking., Excellent...