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Gerry
Security & Gaming Professional with Experience in Casino and Hotel Safety
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Competencies
Performed security patrols, monitored premises, and responded to incidents in hotel, casino, and hotel environments.
Provided guest assistance and resolved inquiries at Resorts World Casino, ensuring guest satisfaction.
Managed casino transactions including credit top-ups, cash transfers, and handled lost and found items.
Assisted in emergency situations, including fire, medical, and evacuation procedures across different venues.
Utilized effective communication skills to coordinate with staff and emergency services.
Education
Languages
Summary
Dedicated security officer with comprehensive experience in casino, hotel, and gaming environments, focusing on safety and guest satisfaction.
Key Achievements
- Responded effectively to security breaches and incidents at Galaxy Macau, maintaining safety protocols.
- Delivered high-quality customer service and managed cash transactions at Resorts World Casino ensuring accuracy.
- Conducted comprehensive security patrols and access control at Renaissance Hotel Makati, supporting emergency responses.
Experience
Security Officer
Acted as a first responder to alarm activations and security breaches at assigned locations, Monitored premises to ensure safety and security of guests and staff, Responded promptly to incidents, maintaining calm in high pressure situations, Performing casino transactions such as credit top ups,...
Gaming Activity Agent
Delivered exceptional customer service, ensuring guest satisfaction during gaming and entertainment experiences, Resolved guest inquiries and issues promptly, ensuring overall guest experience at the casino, Managed cash handling processes, maintaining accuracy in transactions and reporting.
Security Officer
Patrol hotel premises regularly, including public areas, back-of-house, guest floors, and parking areas to ensure safety and deter criminal activity, Conduct security checks at entry and exit points; control access to restricted areas and enforce property rules and regulations, Assist in emergency...