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Competencies
Demonstrated experience with Client Communication.
Demonstrated experience with Case Management.
Demonstrated experience with Lead Generation.
Demonstrated experience with Negotiation.
Education
Languages
Experience
Personal Injury Intake Specialist
Conducted client intake interviews and gathered detailed case information for attorney review., Communicated with clients with empathy and professionalism, maintaining confidentiality at all times., Evaluated potential cases and scheduled attorney consultations efficiently., Ensured accuracy in all documentation and maintained organized digital records., Handled high call volumes while providing excellent client service and follow-up support.
Debt Consultant
Assisted clients in identifying optimal solutions for debt settlement and negotiation., Collaborated across departments to achieve effective settlement resolutions., Maintained ongoing client communication to ensure understanding and satisfaction., Monitored case progress and tracked results using CRM systems and Microsoft Office tools.
Freight Broker
Managed client relationships through calls and emails, ensuring timely shipment coordination., Quoted and negotiated rates between shippers and carriers to secure optimal pricing., Used Apollo, Google Leads, and LinkedIn for lead generation and cold outreach., Monitored shipments, tracked performance, and resolved issues to maintain client trust.
Carrier Sales Representative
Booked and sold freight loads to carriers, ensuring efficiency and profitability., Communicated shipment details and updates to clients and carriers., Maintained accurate transaction and communication records., Built strong, lasting relationships through reliable service and transparency.