Dedicated data analyst with over three years of experience in financial services and market research, adept at transforming data into actionable insights.
Utilized statistical techniques and tools like Python and R to interpret large datasets.
Created dashboards and reports using Tableau and Power BI to communicate insights.
Designed and maintained databases, executing complex queries for data retrieval.
Conducted quantitative and qualitative research to support strategic decision-making.
Language Line Solutions
Started as an L3 Interpreter acquiring enough experience, Selected to complete L4 Medical interpreter vocabulary training along with HIPPA and US based State Insurances training, Always meeting expectations in all QA coaching provided.
Concord Servicing LLC
Resolved support issues in a clear and concise manner, Assisted with Customer inquiries and technical troubleshooting including general product education, account configuration, billing, bug reporting, Functioned as the voice of the customer and provided internal feedback to our Product teams, Worked along with Level 2 Support and our development team for incident tracking, Maintained a consistent SLA/response time and a high customer satisfaction rate above 90%, Actively participated in the respect of all practices and security policies of the company.
HIGHSCHOOL DIPLOMA
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