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Customer Service Specialist with 5+ years in call centers and support
Contact
Competencies
Provided frontline support handling inquiries, resolving problems, and maintaining customer satisfaction across various platforms.
Utilized Salesforce to track customer interactions, improve issue resolution, and streamline customer data management.
Certified in Google Digital Marketing, applying foundational marketing principles to customer engagement strategies.
Applied active listening, clear communication, and problem-solving skills to address customer needs efficiently.
Education
Summary
Dedicated customer service representative with over 5 years of experience across call centers, adept at resolving complex inquiries, enhancing customer satisfaction, and utilizing CRM tools to improve support efficiency. Certified in digital marketing with strong communication and analytical skills.
Key Achievements
- Responded promptly and empathetically to stranded drivers, improving driver satisfaction at Arise platform.
- Enhanced sales and customer satisfaction by performing analytics and recommending strategies at TTEC.
- Managed diverse customer inquiries across multiple channels, maintaining high performance metrics at ContactUS.
Experience
Customer Service Representative
Responded to stranded drivers in a calm and timely manner, Gathered accurate location and vehicle information efficiently, Coordinated and dispatched appropriate services for drivers in need, Maintained clear communication with drivers regarding estimated time of arrival and service provider...
Customer Service Representative
Performed sales analytics and provided recommendations that increased sales, Respond to customer inquiries regarding products, services, billing, or technical issues, Use active listening to understand customer needs and provide accurate, timely solutions, Navigate multiple systems while...
Customer service
Handled customer inquiries, answered questions, and resolved problems in a timely manner, Answer inbound calls, chats, or emails on behalf of client companies, Resolve customer inquiries related to orders, billing, technical issues, or service support, Use client-specific tools and systems to...
Remote Customer Service
Communicated with customers daily, provided friendly and courteous service, and answered questions, Used a complete cash receipt system to track daily sales and inventory and calculate tips, Maintained software products including programs, webpages, and databases, Improved tracking and resolution...