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George
Collections and Healthcare Support Specialist with extensive customer service experience
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Competencies
Provided high-quality inbound/outbound support in collections and healthcare, resolving issues and educating clients.
Verified customer accounts, processed payments, and managed account information across finance and healthcare sectors.
Scheduled appointments, facilitated care transitions, and managed member profiles for health plans and services.
Conducted outbound member and customer outreach, ensured case follow-up, and escalated issues when necessary.
Utilized design software, Microsoft Office, and health/financial systems for efficient task management and documentation.
Education
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Summary
Experienced collections specialist and healthcare representative skilled in account management, patient support, and billing inquiries. Adept at resolving issues, coordinating services, and ensuring compliance in fast-paced environments. Proven ability to adapt to diverse roles with a focus on...
Key Achievements
- Managed inbound/outbound calls for overdue account collection, preventing repossession and recovering balances.
- Assisted members with health plan inquiries, appointments, and billing issues, ensuring service continuity.
- Verified account details, processed payments, and coordinated care services across diverse healthcare and financial teams.
Experience
Collections Specialist
Conduct inbound and outbound calls to collect past-due accounts, clearly communicating balances, delinquency status, and potential consequences of non-payment., Verify customer accounts and process monthly payments while ensuring compliance with company policies., Provide detailed account...
Healthcare Representative
Deliver high-quality inbound customer support following standardized call-flow guidelines., Assist members with inquiries related to health plan coverage, treatments, medications, authorization status, and provider networks using internal systems., Educate members on additional benefits and...