Profesional en tecnología con habilidades en soporte, redes, programación y administración de sistemas Windows, orientado a optimizar la infraestructura tecnológica.
Habilidad para resolver problemas de hardware y software, garantizando continuidad operativa.
Conocimiento en configuración y gestión de TCP/IP, DNS y DHCP para optimizar la conectividad.
Capacidad para crear scripts en Python y SQL que mejoran procesos internos.
Experiencia en administración de Active Directory y soporte en entornos Windows.
Delivered first-level technical support for end users in corporate environments.. Managed support tickets and ensured timely incident resolution and follow-up.. Diagnosed and resolved hardware, software, operating system, and connectivity issues.. Supported IT infrastructure activities, operational processes, and system monitoring.. Configured workstations, devices, printers, and peripherals for internal users.. Collaborated with cross-functional teams to maintain service availability and reliability.. Created and maintained technical documentation and support procedures.
Technical Degree
High School Diploma
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