Gcina - Customer Service & Financial Accounts Specialist with 5+ years in Customer Support and Financial Management

Expertise in managing high-volume inbound contact center environments with a focus on customer satisfaction.

Proficient in handling financial queries, account adjustments, and transactional investigations across multiple portfolios.

Experienced in financial record-keeping, budgeting, logistics coordination, and compliance documentation.

Skilled in analyzing complex data to resolve issues and improve operational processes.

Deliver customer support across a high-volume inbound contact centre environment.. Resolve customer queries, account-related issues, and service requests efficiently and professionally.. Maintain compliance with company procedures, quality standards, and customer service metrics.. Accurately document customer interactions and update relevant systems and records.. Escalate complex issues where necessary and collaborate with internal teams to ensure timely resolution.. Consistently demonstrate strong communication, problem-solving, and customer relationship management skills.. Support customer retention through effective issue resolution and service excellence.

Managed financial account queries for corporate, SME, and fleet clients across fuel-card portfolios.. Processed funding adjustments, account maintenance, and transactional investigations.. Resolved billing discrepancies while ensuring compliance with internal controls.. Maintained accurate financial records and supported operational risk mitigation.

Managed financial records, budgeting activities, and expenditure tracking.. Coordinated logistics, contracts, renewals, and compliance documentation.. Maintained structured records supporting operational transparency.