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Business Analyst – CRM Transformation
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Competencies
Demonstrated experience with SQL.
Demonstrated experience with Python.
Demonstrated experience with MS Excel.
Demonstrated experience with SPSS.
Demonstrated experience with PowerBI.
Education
Languages
Summary
Business Analyst – CRM Transformation open to new opportunities
Experience
Intern – Business & Process Analyst (HR Research Focus)
Conducted research on Cross-Cultural Recruitment Impact on Organizational Productivity, integrating HR theory with workforce analytics.. Analyzed workforce diversity metrics and modelled recruitment effectiveness; evaluated ROI of recruitment strategies and delivered data-driven HR insights to stakeholders.. Monitored and optimized day-to-day operational workflows; conducted root cause analysis on operational/people issues and implemented corrective action plans.. Collected, cleaned, and analyzed HR and operational data using MS Excel and SQL; developed dashboards to monitor productivity, error rates, and process compliance.
Business Analyst – CRM Transformation
Led 15+ stakeholder interviews and authored requirement documentation; facilitated Agile Scrum ceremonies including sprint planning, standups, and retrospectives.. Delivered end-user training documentation, guides, and FAQs for 40+ staff across sales and customer success teams, reinforcing employee onboarding and L&D skills.. Built KPI dashboards for management decision-making and coordinated cross-functional teams for on-time, in-scope delivery.
Intern – Operations & Data Analysis
Conducted end-to-end analysis of inventory, procurement, and workforce-related systems; performed change impact analysis and coordinated cross-functional teams to align outcomes with business KPIs.
Management Consulting Job Simulation
Synthesized complex datasets into actionable business/people recommendations; communicated insights through professional visualizations and executive-style reporting.