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Gaudy
Contacto
Competencias
Experiencia demostrada en Microsoft office.
Experiencia demostrada en Cargowise.
Experiencia demostrada en AS400.
Experiencia demostrada en Microsoft Excel (data analysis & reporting).
Experiencia demostrada en Time management & organization.
Educacion
Idiomas
Resumen
Perfil profesional
Experiencia
Independent Professional Services Provider
Route planning. Pickup & delivery coordination. Customer service. Delivery tracking. Business delivery solutions
Qualify Agent (ADMIN US Team)
Followed up on open orders and back orders, monitoring their status and pending actions.. Managed and reviewed logistics and financial documentation related to daily operations.. Investigated and resolved billing discrepancies, coordinating with the appropriate teams to ensure accurate invoicing.. Analyzed operational discrepancies and followed up on corrective actions.. Prepared and monitored operational reports and KPIs.. Coordinated with internal teams to resolve issues related to orders, documentation, billing, and operations.. Maintained accurate and up-to-date information in internal systems.. Supported process improvement and ensured compliance with established operational procedures.
Team Leader – Imaging Team
Led and supervised the Imaging Team, ensuring daily operations were completed accurately and on time.. Managed workload distribution and task allocation according to business priorities and team capacity.. Monitored team performance, productivity, quality, and operational KPIs.. Provided coaching, training, and ongoing feedback to team members to improve performance and accuracy.. Reviewed and addressed quality issues and operational errors, implementing corrective actions when needed.. Acted as the main point of contact for escalations, operational questions, and complex cases.. Coordinated with other departments and stakeholders to resolve operational issues and meet service-level requirements.. Prepared and analyzed performance reports and communicated results to management.. Supported process improvements and standardization to increase efficiency and reduce errors.. Assisted with onboarding and training new employees, ensuring they understood processes and quality standards.. Managed daily priorities and ensured the team consistently met productivity and quality targets.
Imaging Agent
Managed and uploaded documentation into corporate systems.. Registered invoices and maintained accurate financial records.. Supported internal clients and ensured proper process follow-up.