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Customer Support Specialist with 4+ years in tech and service industries
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Competencies
Applied negotiation, de-escalation, and client relationship skills to ensure customer satisfaction across multiple roles.
Provided technical support and problem resolution for smart home devices and hardware/software issues.
Handled data entry, documentation, and tracking via Excel and Google Sheets in purchasing and support roles.
Engaged effectively via phone, email, and chat to resolve issues and negotiate customer retention strategies.
Languages
Summary
Experienced in delivering exceptional customer service, technical problem-solving, and client relationship management across diverse support roles in tech and mobility sectors.
Key Achievements
- Resolved diverse hardware and software issues for Veoride customers, ensuring high satisfaction levels.
- Streamlined data management and order processing as Virtual Buyer Associate using Excel and Google Sheets.
- Provided technical support for smart home devices, documenting issues and escalating complex cases effectively.
Experience
Customer Support Representative
Assisted customers using a fleet of dockless vehicles across the U.S., ensuring a positive user experience., Responded to phone and email inquiries, resolving hardware and software issues promptly., Maintained accurate customer records and stayed updated on product knowledge and processes., Handled...
Virtual Buyer Associate
Assisted the purchasing team by making online purchases under defined parameters., Handled administrative and data entry tasks while maintaining communication with the U.S.-based team through Slack and Zoom., Used Excel and Google Sheets for tracking and documentation.
Tech Support Specialist for Smart Home Hardware
Provided technical assistance to clients, troubleshooting smart home devices and software., Delivered clear and detailed solutions via phone, email, and chat., Documented customer issues and escalated complex problems when needed., Ensured customer satisfaction and followed up on unresolved cases.
Retention Agent
Engaged proactively with customers considering cancellation or expressing dissatisfaction., Presented relevant information about products and services, highlighting their value and benefits to customers, and utilized persuasive techniques to effectively negotiate and offer appropriate incentives or...