Gamelihle

Universal Banker (Level 1)

Delivering daily retail banking services to inbound clients and small businesses accounts holders.. Focused on onboarding new clients, account migrations and cross selling appropriate banking products.. Promoted digital banking tools and supported young clients with financial literacy.. Ensured accurate processing of transactions in compliance with policies and procedures.

Consultant Service Fulflment

Provision of resolution to service related queries such as refunds and ensure that customers receive appropriate feedback in the format that the customer requested.. Investigating and resolution of clients queries and branches relating to transactions on all types of accounts.. Ensuring that laid down procedures are adhered to while providing excellent service.. Revenue recovery to service rendered customers and maintaining confidentiality of customer's information at all times.. Resolving queries and ensuring all SLAs are met.

Other Roles Fulfilled: Home loans consultant (operation shared services); Debit order switching consultant; Student loan consultant; Account activation consultant

Field Operator

Learnership

BSA Learner