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Gaizka
Customer Service Specialist with expertise in data analytics & team leadership
Video resume
Gaizka Bilbao
customer services
Contact
Cali, Valle del Cauca Department, Colombia
Available on CazVid
Competencies
Customer ServiceExpert
Utilized empathy, proactive communication, and work under pressure in diverse customer support roles.
Data AnalyticsAdvanced
Applied Microsoft Power BI and data analysis tools to inform decisions and improve customer service processes.
Team LeadershipIntermediate
Led team development initiatives focusing on communication and operational efficiency.
Microsoft Tools ManagementAdvanced
Proficiently managed and utilized Microsoft Office suite and related tools for customer interactions and analytics.
Education
Bachelor of Science Degree
1993
IT Technician Degree
1998
Languages
Spanishnative
EnglishC1
Summary
Experienced customer support specialist with a strong background in data analytics and team development, proficient in Microsoft tools and process improvement.
Key Achievements
- Gained extensive experience across multiple customer service sectors including intake specialization.
- Proficient in Microsoft tools and Data Analytics, enhancing service quality and operational insights.
- Demonstrated leadership skills with a focus on team development and communication.
Experience
Customer support representative
Task us
February 2024 - currently
Bilingual Customer Service Agent
Teleperformance
September 2020 - December 2023
Bilingual Customer Service
Foundever
June 2019 - September 2020
Skills
Customer ServiceData AnalyticsTeam LeadershipMicrosoft Tools Management
Published on CazVid - Jul 3, 2025