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Gabriella
Funding Analyst - Back Office
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Competencies
Handled customer inquiries and complaints via email, chat, and phone, ensuring customer satisfaction.
Provided product and system troubleshooting support for health and technical products.
Reviewed and processed high volumes of loan applications and verified transaction data.
Managed shipment tracking, documentation, and issue resolution during goods transportation.
Delivered clear, confident communication in group programs, customer support, and technical support roles.
Education
Languages
Summary
Experienced in customer service, technical troubleshooting, and logistical coordination across diverse industries.
Key Achievements
- Validated and processed high volumes of auto loan applications at Capital One
- Delivered customer support via multiple channels including CRM, email, chat, and phone across different time zones
- Provided technical support for insulin management systems, demonstrating empathy and detailed case documentation
Experience
Funding Analyst - Back Office
Validate and process high volumes of U.S. auto loan applications, Conduct verification calls and ensure compliance with approval procedures, Escalate mismatches, fraud flags, and document discrepancies through internal systems
Senior Back Office Specialist
Youth / Teen Counselor
Delivered outstanding service executing engaging activities and managing group programs, Served as MC and host, delivering clear, confident communication to large groups and families, Provided guest support, answered inquiries, and promoted program policies with clarity and warmth, Managed customer...
Technical Support - US market
Provided product support via phone, email, and tickets for users of insulin management systems, Walked customers through troubleshooting steps and escalated technical faults, Maintained detailed case records and demonstrated empathy in health-sensitive interactions
Logistics Coordinator
Monitor and report the status of shipments and any issues arising during goods movement, Obtain and process the necessary documentation for logistics operations (e.g. Bills of Lading, Proof of Delivery), Track, trace and update shipment data in the system (TMS or client tools) and resolve anomalies...