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Funding Analyst - Back Office
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Competencies
Provided multi-channel support and complaint resolution for health, finance, and logistics customers.
Validated and processed application and shipment data with attention to accuracy and compliance.
Resolved technical issues related to insulin management systems and other products through guided troubleshooting.
Monitored shipment status, handled documentation, and resolved operational issues in supply chain management.
Education
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Summary
Experienced in processing financial applications, delivering technical support, and coordinating logistics operations with a focus on accuracy and customer satisfaction.
Key Achievements
- Processed high volumes of auto loan applications, ensuring compliance and accuracy
- Conducted verification calls and escalated discrepancies, enhancing fraud detection processes
- Managed diverse customer inquiries across multiple communication channels, ensuring customer satisfaction
Experience
Funding Analyst - Back Office
Validate and process high volumes of U.S. auto loan applications, Conduct verification calls and ensure compliance with approval procedures, Escalate mismatches, fraud flags, and document discrepancies through internal systems
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Provided product support via phone, email, and tickets for users of insulin management systems, Walked customers through troubleshooting steps and escalated technical faults, Maintained detailed case records and demonstrated empathy in health-sensitive interactions
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Monitor and report the status of shipments and any issues arising during goods movement, Obtain and process the necessary documentation for logistics operations (e.g. Bills of Lading, Proof of Delivery), Track, trace and update shipment data in the system (TMS or client tools) and resolve anomalies...