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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Court Records Management.
Demonstrated experience with Criminal Case Analysis.
Demonstrated experience with Legal Case Review.
Education
Languages
Experience
Customer Service Specialist
US and Canadian customers database management., Working in Walmart Call Center in customer service helping the customers to resolve problems with their orders., In Westjet (Canadian Airline) learned how to use Sabre, the software used by many airlines to create reservations and make changes and cancellations., In First American Home Warranty, worked as a Customer Service agent and also a Claims Resolutions agent.
Legal collaborator (Internship)
Handling court records creation and criminal cases analysis for crimes such as Dangerous driving, crimes related to drugs and related to sexual behaviors, extradition processes and others., Conducted short interviews with those accused of committing crimes and the victims., Prepared all the necessary documents and kept everything in order and confidential., Received all the communications from the parts in the process such as lawyers, judges and victims.
Social work
Administrative collaboration, Preliminary review of all kinds of legal cases.