Gabriela - Virtual Assistant with 5+ years of comprehensive administrative experience

Managed inbound and outbound calls with hospitals, attorneys, patients, and facilities to coordinate information exchange.

Entered, organized, and maintained records across multiple platforms like Salesforce, internal systems, and databases.

Scheduled appointments, organized reports, and maintained accurate email workflows for legal, healthcare, and business tasks.

Created daily requests, verified balances, and prepared reports for legal and healthcare professionals.

Provided technical assistance to platform users and created training materials for onboarding and support.

Calls Management: Contacting hospitals and pharmacies via phone, fax, email, Chartsawap, Chartrequest, and Datavant to obtain medical reports, hospital invoices, and radiology history., Data Entry & Organization: Retrieving daily reports and organizing them in Salesforce by patient,...

Calendar Management: Organize reports, send reminders and schedule appointments., Email Management: Maintaining accurate records, updating databases with facilities and attorneys, and managing information flow, managing the company's email and work email., Data Entry &...

Receive calls from clients with non-legal status, perform intakes and assist them with their forms to apply for permanent residency in the U.S., Provide case status to clients and schedule meetings with the attorney., Managing calendars and email and process deposit and monthly payments.

Review the leads with eviction orders, verifying if it is already in court., Verify the total amount of the balance due and send the report to the attorney and create the entry to make the eviction order., Send daily report with information to the attorney about the status of the due amount, if it...

Authorize payments., Help new hired people with onboarding process., Provide solutions and general information about construction projects., Create staff training material., Provide technical support to users of a platform who are employees of your client, who in turn is dedicated to providing...

Receiving calls, emails, and messages from patients and attorneys for a workers' compensation company., Negotiating and approving medical expenses for physical or occupational therapy treatments., Approving checks., Preparing and sending reports to attorneys., Providing contract...