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Gabriela
Analista de Call Center at Fibex Telecom
Contact
Valencia, Carabobo, Venezuela
Available on CazVid
Competencies
Customer ServiceAdvanced
Skilled in managing customer inquiries and resolving issues efficiently.
Data AnalysisIntermediate
Able to analyze data trends to improve service delivery and performance.
Team LeadershipIntermediate
Experience in leading and motivating teams to achieve targets and improve morale.
Technical SupportIntermediate
Competent in providing technical assistance and troubleshooting for customer issues.
Education
Bachiller
U.E. Colegio "Francisco Javier"
Completed 2019
1 er semestre
Tecnológico IUTSI
2020
Languages
InglésB1
Summary
Experienced professional with a background in customer service and technical support, dedicated to enhancing client satisfaction and team performance.
Key Achievements
- Improved customer satisfaction scores by 20% through effective communication and problem-solving.
- Reduced average call handling time by 15% by implementing streamlined processes.
- Trained and mentored new team members, enhancing team performance and cohesion.
Experience
Analista de Call center
Fibex Telecom
2026 - Present
Encargada del área de caja
Molinas de la mancha C.A.
2020 - 2021
Analista de servicio técnico central
CLX GROUP
2023 - 2025
Analista de garantías
Multimax Store
2021 - 2023
Curso de auxiliar Veterinario
IPROANDES
2025 - Present
Curso avanzado Veterinario
ICASFA
2026 - Present
Skills
Customer ServiceData AnalysisTeam LeadershipTechnical Support
Published on CazVid - May 14, 2026