Gabriela

Demonstrated experience with Bilingual in English and Spanish.

Demonstrated experience with Expert in Microsoft Office.

Demonstrated experience with Powerpoint.

Demonstrated experience with Google Sheets.

Demonstrated experience with Excel.

Responsible for working case load from start to finish.. Works closely with Providers and member to resolve grievances and appeals.. Responsible for translating verbal and written Spanish appeals into English.. Works remotely while consistently exceeding required metrics and quality.

In charge of claims escalations for our biggest clients.. Inbound and outbound calls to and from pharmacies, prescribes, claimants and insurance adjusters.. Team lead duties, assisting other agents with questions on procedures and production.. New hire training responsibilities.

In charge of managing and growing 113 automotive accounts.. Responsible for reaching 4.5 hours of phone duration and making a minimum of 45 calls daily.. Responsible for reaching or exceeding weekly, monthly and annual sales goals.

In charge of developing strong business relationships with customers.. Sold directly to dealerships, nationally and internationally.. Made and responded to 50+ calls and emails daily while providing exceptional customer service.

Responsible for daily invoicing and running reports on all incoming purchases.. Purchased material needed for production from vendors in the US as well as overseas.. Data entry for all incoming orders into the system.. Assisted customers with service questions and concerns, responding to 45+ calls/emails daily.