Gabriela - Customer Service Specialist with 5+ years in Insurance & Call Centers

Provided comprehensive customer support, resolving issues and ensuring satisfaction across multiple roles.

Resolved complex claims and customer concerns, often guiding providers and internal teams toward solutions.

Led escalation teams and managed internal contacts to facilitate issue resolution and process improvements.

Evaluated call quality and performance data to support agent development and compliance standards.

Managed multiple customer inquiries and follow-ups within strict time limits to maintain service standards.

provide product/services information, answer questions, provide claims and payments details and resolve any emerging problems., Lead agents to solve providers problems, take escalated calls and guide providers problems to a solution, point of contact of internal departments, handle payments issues, Handle customer complaints, provide appropriate solutions., provide support with pending claims, Explained denial complicated claims to providers, provided benefits details to providers, Follow up to provide a resolution within the time limits, Take the extra mile to provide customer satisfaction.

handling general/specific customer questions about the company’s products/services, Processing technical orders or sales, Ensuring efficient and personalized customer service

Lead agents to solve providers problems, take escalated calls and guide providers problems to a solution, point of contact of internal departments, handle payments issues, Handle customer complaints, provide appropriate solutions., provide support with pending claims, Explained denial complicated claims to providers, provided benefits details to providers, Follow up to provide a resolution within the time limits, Take the extra mile to provide customer satisfaction.