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Customer Service Specialist with experience in airline and hospitality industries
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Competencies
Skilled in addressing customer needs, resolving issues quickly, and ensuring positive experiences.
Effective communicator capable of conveying information clearly and professionally in diverse settings.
Collaborates well with team members to achieve common goals and improve service quality.
Proficient in quickly identifying issues and implementing effective solutions.
Education
Languages
Summary
Dedicated customer service agent with hands-on experience in airline check-in, passenger assistance, and operational coordination. Known for empathy, teamwork, and problem-solving under pressure.
Key Achievements
- Provided exceptional customer service ensuring smooth check-in and boarding processes for passengers.
- Coordinated operational activities to improve departure punctuality and customer satisfaction.
- Handled difficult situations with professionalism, maintaining high service standards under pressure.
Experience
auxiliar de servicio al cliente
Agente de servicio al cliente
Atención directa a pasajeros. realización de check-in. verificación de documentación y equipaje. asignación de asientos y emisión de pases de abordar. coordinación operativa para asegurar la salida puntual de los vuelos. manejo de incidencias como retrasos, cambios y overbooking. cumpliendo procedimientos de seguridad y estándares de servicio al cliente.