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Customer Service Specialist with 5+ years in B2B and B2C support
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Competencies
Delivered multilingual customer support in various industries, resolving issues and ensuring satisfaction for diverse clients.
Provided technical support for POS systems and banking procedures, troubleshooting effectively to improve user experience.
Utilized bilingual skills to assist Spanish and English speakers, ensuring clear and professional engagement.
Successfully managed client retention efforts and escalated cases when necessary, maintaining high satisfaction levels.
Proficient in Slack, Salesforce, Avaya Aura, and other support tools to facilitate seamless customer interactions.
Education
Languages
Summary
Dedicated professional with over 5 years of experience across airport services, insurance, banking, and tech support sectors. Skilled in resolving client issues, technical troubleshooting, and client retention with bilingual communication skills in Spanish and English.
Key Achievements
- Handled multilingual customer inquiries across airports, insurance, and banking sectors, ensuring clear communication in Spanish and English.
- Provided technical support and resolution for POS and banking system issues, enhancing user experience.
- Led customer retention efforts at 24/7.AI/Target, persuading clients to retain accounts and handling sensitive cancellations professionally.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Adapt to diverse situations and respond to travelers’ needs in both Spanish and English.
CUSTOMER SERVICE REPRESENTATIVE
Provide phone support in English to clients in the U.S. and Canada., Resolve issues related to orders and processes, and offer technical assistance with POS systems., Ensure a smooth and effective user experience on the platform.
CUSTOMER SERVICE & RETENTION REPRESENTATIVE / SUPERVISOR
Delivered customer service in English to U.S.-based clients regarding credit and debit card transactions., Persuaded clients to retain their cards and accounts, handling cancellation requests with professionalism., Escalated cases as needed and ensured client satisfaction in sensitive situations.
CUST SERVICE
Help the members understand their benefits with the policy they get from the insurance and also make appointments with Primary Care Doctor or specialist.