This is my profileContact via CazVidGabriela
Call and Support Specialist with 10+ years in Banking and Customer Service
Contact
Competencies
Provided professional support and account review to customers to ensure satisfaction and security.
Managed training programs and offered support to new and existing agents to improve performance.
Handled procurement, stock control, and export preparations for company products and machinery.
Coordinated management schedules, arranged travel, and prepared reports for production and payroll.
Taught English at various levels, managed cultural events, and handled media and public relations.
Education
Languages
Summary
Experienced in customer support, team coaching, procurement, and administrative roles across banking, manufacturing, and education sectors.
Key Achievements
- Handled customer inquiries effectively by reviewing account activities to prevent fraud at Citizens Bank.
- Managed onboarding, training, and performance reporting for new and existing agents at 24/7 intouch. Square.
- Supervised procurement, inventory, and export processes, including payment and stock management at Hansae Pinula S.A.
Experience
Call Agent
Quickly and professionally answer incoming calls, Review with the customer his recent moves on his account and card to assure that no fraud was committed, Provide quality assurance and maintain the safe environment on each account of the customers.
Coaching specialist / floor support
Providing support and feedback to the floor agents that needed, Managing training for new agents coming to the account, Preparing reports of performance as well as report for improvement plans for the agents, Schedule support and coaching to the agents as needed.
Purchasing executive and stock warehouse manager
Prepare reports for a daily and monthly basis payments, Request and take control of payments to suppliers as well as purchases of daily supplies and spare parts of machinery inside and outside the country, Take control of the stock of previous productions to be able to make sales of the same prior to customer authorization, Make necessary inventories and prepare merchandise for export.
Administrative Assistant
Coordination of Management Agenda, Reservation in hotels and airlines, Contact with suppliers, Procurement of suppliers, Preparation of reports to be sent to Korea for production and material used, Prepare and send reports of the payroll plan for employees.
Teacher
Middleschool teacher specialized in English, Teaching classes to students from 5th Primary to 5th High School, Responsible for recreational and cultural activities, Assembly and Coordination of Events, Contact with suppliers and sponsors, Payment to suppliers, Public Relations, Responsible for contacting and attending local media for reports and events.