Gabriel - IT Support & Technical Assistance Specialist with 8+ years experience

Provided end-user technical support including troubleshooting hardware and software issues.

Supported network setup and implementation, including support for POS systems and network infrastructure.

Performed repairs, upgrades, and maintenance of electronic devices and computer hardware.

Responded effectively to customer inquiries, ensuring clear communication and problem resolution.

Managed IT inventory, documentation, permissions, and system updates to optimize operations.

Working with computers and electronics devices of clients, solving technical issues with those and fixing them., Helping with the inventory of the company, keeping it organized and adding items in the system when it is needed.

Repair, maintenance, support and changes of units of different cell lines nationwide.

Working on maintenance of computers, troubleshooting on insite problems, installing all kind of hardware, manage permissions of sharepoints or shared folders of users of insite’s co-workers and having the control of system errors in our servers.

Responding to customer inquiries by understanding and listening to the problem; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

Support and training on Hiopos POS systems nationwide and implementation of network infrastructure for customers.

Provide support to the tech department, assist with routine IT support tasks, help manage documentation, and coordinate system checks and updates, maintain IT inventory up to date and track project progress and support the CTO with administrative tasks.