This is my profileContact via CazVidGabriel
Customer Service Specialist with 5+ years in multi-sector support roles
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Competencies
Provided comprehensive support to customers across financial, healthcare, and technological sectors
Facilitated clear information exchange through technical support, translations, and customer interactions
Collaborated within teams and led inventory management and strategic marketing efforts
Developed and executed marketing strategies for tourism and service promotion
Education
Languages
Summary
Dedicated customer service representative experienced in financial, healthcare, technological, and tourism sectors with strong communication and problem-solving skills.
Key Achievements
- Handled dispute approvals and account issues at Webhelp/Cashapp, improving resolution efficiency
- Assisted customers with medical, billing, and technical support across multiple companies, ensuring service continuity
- Managed inventory and provided translation services as Jr. Manager and Tour Guide at Discover El Salvador Tours
Experience
Customer Service Representative
Approve or Deny Disputes from customers, Helping customers with issues with their card or account, Give essential information to customers regarding our services, Approve or Deny transactions from customers
Customer Service Representative
Help customers with medical appointments, Give customers information regarding hospitals and clinics, Explain to customers the difference between medicare and medicaid, Updating the database with customer information
Customer Service Representative
Help customers to install the program for the live sessions, Give information regarding our services, Help customers with some issues regarding the program and our services
Customer Service Representative
Help customers with issues regarding their purchases or missing parts, Responding to customer doubts and queries, providing quality service, Support to resolve problems and evaluate customer satisfaction
Jr. Manager and International Tour Guide
Translation from Spanish to English for tourists, Professional Guide on locations, Manage Inventory, Strategic Marketing