Gabriel - Software Engineer with 5 years of experience in web development

San Pedro Sula, Cortés Department, Hondurasen

Led a team to develop a customer portal that increased client engagement

Implemented new features that improved application performance and user experience

Contact via CazVid

Published on CazVid

Summary

Passionate about building efficient and scalable web applications with a focus on user experience and performance.

Key Achievements

Progressed from junior developer to senior software engineer within 3 years, gaining expertise in full-stack development

Skills

JavaScriptAdvanced

Used JavaScript extensively in developing interactive web applications and front-end components.

ReactIntermediate

Built responsive user interfaces and single-page applications with React framework.

REST API DevelopmentAdvanced

Designed and integrated RESTful APIs to enable seamless backend-frontend communication.

Database ManagementIntermediate

Managed SQL and NoSQL databases to support application data requirements.

Experience

Customer service representative

Teleperformance

March 2022 - June 2023

average of 50 calls per day focused on technical support for software and hardware, Innovation in operational processes to facilitate and streamline solutions, Customer follow-up to guarantee their satisfaction as well as their respective solution.

Retention and Sales Representative

Intouch CX

June 2023 - January 2024

addressing customer concerns, resolving issues, providing tailored solutions to retain clients, Leveraged exceptional communication and problem-solving skills to reduce churn rates and ensure customer satisfaction.