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Bilingual Customer Service & Technical Support Specialist with 5+ years of diverse experience
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Competencies
Performed accurate interpretation in English-Spanish and English-Spanish-German for healthcare, banking, and government organizations.
Delivered personalized assistance and technical support for gaming, financial, and governmental services in multiple languages.
Managed high-risk transaction processes, including document verifications and behavioral analysis for financial security.
Conducted phone sales and resolved conflicts effectively in bilingual customer interactions.
Utilized Microsoft Word and PowerPoint for report generation, documentation, and presentations.
Education
Languages
Summary
Experienced in providing multilingual support, technical assistance, and fraud management across diverse industries.
Key Achievements
- Provided multilingual customer support across technical, sales, and fraud prevention roles.
- Managed high-risk transactions and performed validations ensuring security and accuracy.
- Interpreted calls from various organizations, maintaining translation integrity and minimizing errors.
Experience
Customer Service/Sales (English-Spanish)
Provided personalized assistance., Conducted phone sales in both languages.
Bilingual interpreter (English-Spanish)
Interpreted calls from different organizations located in the USA, including medical, banking, and government., Ensured accurate translation of terms and disclosures, minimizing errors and enhancing integrity.
Activision trilingual tech support (English-Spanish-German)
Provided personalized assistance and collected customer feedback via email., Provided technical support for various Activision products, including in-game transactions and monthly Battle Passes., Maintained accurate records of customer interactions and feedback for future reference.
Back Office Trilingual Agent (English, Spanish, Portuguese)
Managed technical tasks, ensuring efficient data collection, report generation, and operational effectiveness., Provided personalized assistance and collected customer feedback.
Fraud protection
Managed different validation processes for high-risk transactions, such as document verifications, interviewing customers, and analyzing previous behaviors on the accounts., Provided personalized assistance to each client.
Fraud protection agent
Managed different validation processes for high-risk transactions, ensuring clients’ security., Provided personalized assistance and collected customer feedback.