Freddy - Customer Service & Betting Operations Supervisor with 20+ years of industry experience

Directed customer service teams, ensuring high standards in client support and issue resolution.

Coordinated sports betting and horse wagering operations, managing lines, postings, and discrepancies.

Designed training manuals and led training programs for customer service and sportsbook staff.

Supervised account transactions, deposits, adjustments, and fraud controls across various platforms.

Collaborated with IT and marketing teams to develop systems for wager tracking and promotional campaigns.

General Customer Service (Deposit and Payout Information and Processing), New Member Sales and Closing (Top Gun Program), New Accounts and Marketing, Wager Placing, Pioneer of the Betfrequent/Be FREE Affiliate Program

General Customer Service Training and Supervision, New Member Daily Program (Sales reports and stats), Accounting Transactions Supervision, Wager and Casino Discrepancies, Floor Scheduling and Work Load Coordination, Special Projects: Affiliates and Sales, Customer Service Training Coordination and...

General Customer Service, New Members, Transactions (Deposits and Adjustments), Wager and Casino Discrepancies

All Customer Service Coordination and Scheduling, New Accounts and Sales Coordination, Accounting Overview (Transaction Reports, Bonuses, Adjustments and Fraud Control), Deposits and Customer Account Adjustments, Payout Overview and Account Revision for Scam Players, Book Making and Horse Wagering...

All Customer Service Coordination and Scheduling, New Accounts and Sales Coordination, Credit Agent Services, Accounting Overview, Deposits and Customer Account Adjustments, Payout Overview and Account Revision for Scam Players, Casino and Bookmaking discrepancies., Special Projects (email station,...

All Customer Service Coordination and Scheduling, New Accounts and Sales Coordination, Accounting Overview, Deposits and Customer Account Adjustments, Payout Overview and Account Revision for Scam Players, Casino, Bookmaking and Horse racing discrepancies., Special Projects (email station,...

Customer/Agent Services, New Accounts, Deposits and Customer Account Adjustments, Casino, Bookmaking and Horse racing discrepancies, Line Charting and Line Posting, Agent Services and New Packages, New Agent Acquisitions and Profile underwriting, Agent Customer Query Maintenance

Emailed, Live Chat, Emailed and Phone Assistance for Customers

Manual Creation for Sky Software Applications, Clerk, Customer Service, Agent Administration and Lines Chart Applications., Installation Time tables and Training of Applications, Customer Service and Bookmaking Training Coordination, Live Prep Assistance for Online activation of software

Place wagers called out on a conference call via Skype, Inventory and report of wagers placed.