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Customer Support & Safety Specialist with 5+ years in Service & Engineering
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Competencies
Handled customer inquiries and complaints, ensuring high satisfaction and loyalty through effective communication.
Conducted safety training sessions and educated staff on fire prevention, safety practices, and emergency protocols.
Collaborated with architects and contractors, managed project timelines, and facilitated stakeholder communication.
Assisted in operational training for technicians and resolved product/service issues efficiently.
Handled multiple roles including translation, customer assistance, and team coordination across diverse environments.
Education
Languages
Summary
Experienced in customer support, safety training, and project coordination across service, safety, and engineering domains. Skilled in communication, problem-solving, and multitasking, with a proven ability to adapt to dynamic environments.
Key Achievements
- Managed inbound customer inquiries, maintained high satisfaction, and increased product cross-selling at Bridgecorp Communications.
- Conducted safety training and fire prevention education, enhancing workplace safety standards at CFET.
- Collaborated in project coordination, site inspections, and stakeholder communication as Resident Civil Engineer at EXECO SA.
Experience
Customer Support
Managed inbound calls to address customer inquiries and provide product information., Handled customer complaints effectively to maintain high satisfaction levels and loyalty., Followed up on sales leads through outbound calling., Cross-sold additional products and services to purchasing...
HEALTH & SAFETY OFFICER
Conducted training sessions on workplace safety practices for employees., Educated staff on fire prevention strategies and emergency evacuation procedures., Provided translation services for specialists from USA and Canada.
RESIDENT CIVIL ENGINEER
Collaborated with architects and contractors to coordinate project timelines and deliverables., Conducted site inspections to assess work quality and adherence to specifications., Facilitated communication between stakeholders to resolve project-related issues promptly.
HEALTH, SAFETY & OPERATIONS TECHNICIAN
Assisted in training new technicians on operational procedures and equipment use., Resolved customer complaints regarding product quality or service delivery promptly.