Experienced technical support specialist with over 10 years managing internet and network services, including customer support, team supervision, and account management.
Provided troubleshooting and support for residential and hotel network infrastructure.
Communicated technical solutions effectively to clients in diverse environments.
Oversaw hotel internet services, ensuring smooth network operations and resolving technical issues.
Supervised support agents and managed workflows at Time Warner.
Handled client accounts, coordinating service delivery and issue resolution.