Frank - it support engineer, data analyst

Demonstrated experience with First-Line & Second-Line Technical Support.

Demonstrated experience with IT Service Desk Operations.

Demonstrated experience with Incident, Problem & Service Request Management.

Demonstrated experience with End-User & Customer Support.

Demonstrated experience with Remote Desktop & Remote Assistance.

Compiled and curated data from diverse sources for comprehensive analysis.. Investigated datasets to uncover significant trends, discernible patterns, and actionable business insights.. Engineered interactive dashboards and dynamic data visualisations utilising tools including Excel and Power BI.. Articulated strategic insights through reports to facilitate informed decision-making.. Oversaw key performance indicators (KPIs) and assessed overall business performance.

Architected and developed versatile cross-platform mobile applications compatible with both Android and iOS operating systems.. Constructed intuitive and responsive mobile interfaces employing contemporary development frameworks.. Integrated robust RESTful APIs and diverse third-party services into mobile application architectures.. Established secure user authentication and authorisation mechanisms.. Implemented dynamic real-time functionalities such as push notifications and integrated in-app messaging systems.. Incorporated secure payment gateways and other essential third-party SDKs into the applications.. Utilised version control systems, including Git and GitHub, to facilitate collaborative development workflows.

Rendered comprehensive technical assistance for both software and hardware related issues.. Rectified IT incidents efficiently, adhering strictly to agreed-upon service level agreements.. Provided outstanding customer service throughout the troubleshooting of technical challenges.

Delivered on-site IT support to all staff and end-users.. Diagnosed and resolved complex workstation and network connectivity problems.. Executed routine system maintenance tasks and managed software updates.